Mercure Cardiff Holland House Hotel & Spa

It was fantastic value for money! I paid thinking it would be good, but it was excellent. The room was light, airy, stylish decorm, clean. The lady on reception at the gym was friendly (even very early in the morning) and helpful. The gym itself was very well equipped - I stay in many hotels for work and many boast having a gym, but then only to have a few machines or no mat area, so I was very pleasantly surprised. The bar area had a good atmosphere, with great, attentive staff. Food was also good. Breakfast room service was on time to the minute. Reception staff very helpful and welcoming, fast check in and check out. All in all, a great stay, I would recommend to all my colleagues and I will certainly stay here again on my next trip to Cardiff.

Close to city centre

I have stayed in many hotels, but never paid so much for such a second rate experience. Shabby, run down, dirty entrance and reception area, poor service - another couple were refused a cup of coffee at 11.00 on a Saturday evening, we were told a pina colada was beyond them at the same time.... Holes in the sofa in our room. On the 14th floor but poor sound insulation so could still hear traffic noise all night whilst trying to sleep on the mattress where you could feel every single spring. Windows were filthy. Cardiff is lovely, the Mercure is not.

Friendly and helpful staff in all departments. 12Th floor room comfortable and offered splendid views over the city.

£12 per day just to leave a car in the car park a bit excessive. If you stay at a good class hotel and pay the charges associated with that then car parking should be included - or at least a reduction for a stay of a week! To charge for people coming in for the day for a conference is understandable but not for hotel guests.

The price for breakfast. £16.95 per person is a rip off and spoiled what was otherwise a good weekend. The other thing that let's this hotel down is that all day on the saturday they had very loud music playing on speakers outside the front of the hotel. Why???

My daughter and I enjoyed the stay at the Mecure Holland Hotel and Spa as we were able to shop, relax and enjoy Cardiff without using the car.

Our room was available even though we arrived early, staff were friendly and after a hard day shopping the spa facilities were excellent not to mention room service.

Great location close to all that Cariff has to offer, very nice hotel and an enjoyable place to stay for a city trip. Would highly recommend.

Drinks were a little expensive but it is a hotel.

The large clean bedrooms and friendly staff. The snack food also seemed good value.

Car Park was a bit tight

The size of the room was amazingly big and the beds were very comfortable, I would highly recommend staying on the twelve floor as the views are amazing

The fire alarm sounded early Sunday morning, not a good wake up!!

fantastic staff and service, food excellent, will definately recommend it and will be returning very soon

Easy to find easy to park helpful staff clean sharp room good facilities

Good sized rooms, central loccation

Poor communication from the Spa

Close to city centre and train station with friendly and very accomodating staff.

We stayed on the 10th floor and there was a distinctive smell upon exiting the lifts, which was similar to the fousty smell you get on trains. Also the breakfast had a good selection, but the cooked items were always tepid and not hot.

The hotel room was very spacious and well appointed in keeping with the rest of the hotel.The Spa facilities particularly the pool were Excellent. Dinner in the restaurant was very good with some of the best steaks we have tasted.. Waiter service in the Restaurant was very good.

The room was a very good size and the breakfast was exceptionally good.

There were long hairs in the bathroom on the floor, bath and elsewhere. For the price paid, it was very poor that Wifi was not provided free of charge - I had come on from another smaller hotel where it was provided free. You expect more when you pay so much more money. Disappointed overall.